Insights and Events

Health Data Management spoke with Dan McDonald, CEO, 86Borders about the shift from measuring outreach activity to focusing on whether members actually follow through on care.

Health plans need tailored member engagement, not one-size outreach—address barriers, build trust, and drive real care beyond first touchpoints.

On this episode host Shahid Shah recorded live in the HIMSS26 studio. Hear his conversations with Lauren Barca, MHA, RN, BSN, VP of Quality of 86Borders.

HIMSS 2026 recap: AI is advancing fast in healthcare, but real engagement still depends on solving barriers and building trust through human connection.

Explore how to drive meaningful health plan engagement as Michael speaks with 86Borders CEO Dan McDonald from HIMSS Las Vegas—covering member connection, human-centered outreach, and measuring real success.

Barbara Lewis, PhD, MBA interviews Dan McDonald, CEO and co-founder of 86Borders, on how member conversations and local outreach drive improvements to the ConnectAllCare platform and break down barriers to care for vulnerable health plan members.

Hard-to-reach members aren’t unreachable—they’re underserved by outdated outreach. Learn how human-centered engagement addresses real-life barriers and builds lasting healthcare connections.

This article by Lauren Barca for Behavioral Health News explores why human-centered, relationship-based engagement is critical to reaching individuals with behavioral health needs, building trust, addressing social barriers, and improving care coordination, stability, and outcomes.

In this MedCity News article, Dan McDonald explains why healthcare member engagement works best when personal, trust-based outreach is paired with technology, helping close care gaps, address social needs, and improve quality and retention.